Here at Royston, we always strive to provide the very best for our specialists, patients and visitors. We welcome your feedback on how we can improve the quality of the services we offer. Some of these services are listed below.

Ancillary services

Comprehensive ancillary services are available within the Royston Centre.

Radiology services are provided by Hawke’s Bay Radiology and Physiotherapy services are provided by Focus Health.

Cardiologist Dr Richard Luke has his private practice in the Centre also.

Communications

Family and friends can phone you by dialing (06) 873 1111 Extn: 0. Our receptionist will transfer calls directly to your room.

Patients and visitors are asked to check with nursing staff regarding the use of cell phones within the hospital as these can interfere with calibrated medical equipment.

Fax facilities are available at reception and if you have chosen a suite, a broadband internet connection is available as a free service.

If you bring computer equipment, cellphones or other electronic devices into the hospital please be aware that Royston cannot take responsibility for their safe keeping.

Meals  

Inpatients:

Our menu endeavours to cater for a variety of tastes and dietary needs. However, if nothing appeals, please ask for an alternative. If you have any particular dietary needs please discuss these with your nurse. Our food services staff will endeavour to ensure that any special requests are met. 

Visitors:

Parent or Caregiver

Arrangements may be made for a parent or caregiver of a patient who requires additional non-medical care, to be accommodated at the hospital. Please discuss your requirements with the Theatre Bookings Co-ordinator or Ward Team Leader prior to admission. Charges may apply.

Physiotherapy

Your specialist and nursing staff will discuss with you the need for any physiotherapy. While you are free to make arrangements with any physiotherapist of your choice, Royston Hospital does receive an excellent service from the on-site physiotherapists at Focus Health. Located in the Royston Centre, Focus Health is well placed to meet the needs of patients and they will be happy to continue to provide service after discharge.

Spiritual, cultural and interpreter services

Please let us know if you have any spiritual or cultural needs e.g. religious, dietary, personal beliefs, language support etc.

You are welcome to have your body parts/tissue returned to you. Staff are happy to discuss this with you and provide advice on collection procedures.

If the services of an interpreter are required, please let us know well in advance of your admission to ensure that this is arranged. There is a cost for this service.

Your Feedback

Royston Hospital welcomes all feedback as a means of identifying areas where we can improve and confirming where we are doing well. We would appreciate you completing a patient questionnaire form which can be left at the hospital reception, posted back to us or alternatively you may prefer to do this online by clicking on this link.

After care

Mobility Equipment

Occupational Therapy