Our region is currently in Covid Alert Level 2. Restrictions are in place to look after the people in our care. Our robust health and safety measures ensures we continue to perform safely while providing optimal care to all our patients.

The safety and wellbeing of our patients, visitors, staff, medical specialists, and contractors is always our utmost priority.  We have always had very thorough cleaning, hygiene and health and safety processes in our hospital. We have dedicated infection prevention and health and safety experts advising and monitoring our practices. We’ve also put in place even more cleaning and sanitising, focusing on high touch surfaces, and we have hand sanitisers installed throughout the hospital for our staff, patients and visitors.

We’re following the Ministry of Health’s guidelines around hand-washing, cough etiquette, social distancing and hygiene practices, and have reinforced this with all our teams. If you are unwell, please do not enter the hospital. Contact your GP.

We continue to work alongside our local District Health Boards, the New Zealand Private Surgical Hospital Association, and follow the National Hospital Framework to provide care to those in need.

During Alert Level 2 most outpatient appointments will continue through telehealth services. Patients can have one visitor at a time on the ward during our visiting hours.

Should you be visiting our hospital please consider the following questions. Have you:  

  • Been in close contact with an international traveller, border or quarantine frontline staff member?
  • Been in close or casual contact with someone who is currently being tested for, or has been tested positive?
  • Waiting on a Covid swab test result for yourself?
  • Been feeling unwell? (Fever, cough, sore throat, shortness of breath).

If you answered YES please:

Stay home – please don’t enter our facilities.

  • Contact us
  • Contact Healthline for advice: COVID-19 hotline: 0800 358 5453
  • General Healthline hotline: 0800 611 116
  • Contact your Healthcare Provider.

At Alert Level 2 patients can have one visitor at a time for a maximum of 1 hour between visiting hours 1-7pm

Patient and visitor information:

In our effort to protect our patients, staff and doctors from Covid-19 we ask that you:

  • Visitors to please enter through our main hospital reception and scan the QR code before entering our facility.
  • All visitors must wear a surgical mask within our facilities at all time.
  • Visiting must only be within the patient room. Our communal areas and lounges are not available at this time.
  • Restrict your visitors to 1 visitor at a time for a maximum of 1 hour.
  • Remind your family/whanau or any visitor to not visit you if they have flu-like symptoms or are feeling unwell, or are in close contact with someone feeling unwell or if with flu-like symptoms
  • Use the hand sanitisers upon entering and exiting rooms and our hospital.

To reduce the risk of Covid-19 we ask all people to follow the rules below:

  • Enter our facilities through the main entrance only
  • Sign in via QR Code before entering or use the sign in register if you do not have the app
  • Wear a mask at all times
  • Where possible please maintain physical distancing of at least 2 metres
  • Maintain vigilant hand washing and hygiene practices
  • If you’re unwell do not enter our facilities. Follow Ministry of Health guidelines and contact your GP

Thank you for helping us to keep our staff, patients and the people you love safe. 

More information:

Frequently Asked Questions

Can my family/whanau visit me in hospital?
At Alert Level 2 patients can have one visitor at a time on the ward during visiting hours. Visiting hours may differ due to Alert Levels. Please contact us to find out what our visiting hours and for further information on visitation guidelines.
During Alert Level 2 most outpatient appointments will continue through telehealth services.
If you are feeling unwell, we ask you do not enter our facility and contact us on our main reception phone number. We recommend you also contact Healthline for advice: COVID-19 hotline: 0800 358 5453, or contact your Healthcare Provider.