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Quality

At Royston Hospital, we dedicate ourselves to providing superior health and wellbeing for all people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.

Across the Evolution Healthcare Group we achieve this by investing in up to date medical technology and patient management systems.  Evolution Healthcare benchmarks against best practice industry standards and undertakes annual quality improvement awards showcasing quality initiatives across all our health services.

Clinical governance is supported by regular robust reviews that gather key performance data from various sources to identify trends and improvement opportunities.  Benchmarking is a feature of our quality systems.

Net Promoter Score – October to December 2024

We value and encourage feedback so that we can constantly deliver the best experience possible for all of our patients. The metric we use to measure patient loyalty and satisfaction is the Net Promoter Score (NPS).

Our NPS is, on average, 93%.

How is it calculated?

* We ask patients how likely they are to recommend us on a scale from 0 to 10.
* We subtract the percentage of patients who are unhappy (Detractors) from the percentage of those who are very happy (Promoters).
* The score can range from -100 (if everyone is a Detractor) to 100 (if everyone is a Promoter).

We will continue to strive for excellence at every turn.

Net Promoter Score – October to December 2024

Your Rights and Responsibilities

We are committed to respecting your privacy and treating you with dignity.

Your rights

Benchmarking

We are proud to be part of Evolution Healthcare. Benchmarking is a key component of our Group’s quality systems and enables us to identify opportunities to improve health outcomes and promote a culture of excellence.

Evolution Healthcare partners with and participates in the following benchmarking activities;

  • New Zealand Private Surgical Hospital Association – clinical indicator programme
  • Cemplicity Patient Survey – Peer Group Comparison
  • Health Quality and Safety Commission (New Zealand), Surgical Site Infection Prevention programme
  • ISO 9001:2015 Certification – Quality Management Systems

In addition, Evolution Healthcare undertakes clinical and health and safety indicators comparison and trending between its services and hospitals.

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Quality
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Patient Safety
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Quality Awards