Patient experience reporting has proven to reduce risk and improve health outcomes. Royston Hospital undertakes to provide the opportunity for all those in our care to tell us about their experiences. Using an online Patient Reported Experience Measure tool, everyone who receives care at our hospital is sent an electronic survey.
Our average response rate is 46% with over 14,000 surveys sent in 2020. In addition, other forms of feedback, be it verbal, email or letter, are all reviewed for improvements.
Through this feedback, Royston Hospital and Evolution Healthcare are able to monitor and review the service and staff performance against key areas including;